Privacy policy
This page explains the information used by Uns and the privacy choices available in the app.
Last updated 4 October 2026
Information you provide
Uns uses the account details, profile information, conversations, check-in answers, journal entries, and files you choose to provide to operate its features. Relevant conversation context is processed by the configured AI service to generate responses.
Saved information and your device
Conversations and journal entries are saved to your account. Your personal coping plan and its device reminders are kept in this browser. Device storage can be lost if you clear it or change devices; you can export your coping plan from its editor.
Cookies and storage on this device
Uns sets one cookie, which keeps you signed in. The app cannot work without it, so there is nothing to accept or refuse, and Uns uses no advertising, analytics or tracking cookies. The app also keeps a few things in this browser so that it works: your coping plan and its reminders, stored encrypted with a key that stays on this device; the support services your plan lists, so they show without a connection; and, until you close the tab, whether you dismissed a banner. Clearing this site's data in your browser removes them.
Sharing with a clinician
Connecting a clinician shares nothing by itself. It needs your consent and the clinician's acceptance. After that you share items one at a time: a journal entry or note, a saved conversation summary, a check-in explanation, or your coping plan. Your plan is copied to Uns only while you share it, and the copy is deleted when you stop sharing or end the connection. An optional switch, off by default, also lets your clinician see how often you use Uns and which tools helped. Your clinician never sees your conversations, your scores, or any crisis or session flag. Notes your clinician writes to you are visible to you.
Research choices
Research participation is optional and controlled by separate consent. You can review or withdraw that consent in Profile. Optional research surveys can be dismissed without completing them.
Your controls
Profile provides controls to download account data, clear AI memory, manage consent, and request account deletion. Clearing AI memory does not delete your journal or conversation history. Read the explanation shown by each control for its scope and any retention limits.
When you delete your account
Deleting your account removes at once, with no recovery period, your conversations, memory, journal, check-ins, saved tools, contacts, clinician connections, consent records and account details. The minimal safety log, which holds only a coded reference, a date and that crisis support was shown, is deleted with it.